FAQ

We have all lighting options on the market. Including traditional lighting, outdoor lighting, LED lamps and decorative lighting.

Our design style combines modern elegance with timeless sophistication. The lamps we offer combine sleek, contemporary aesthetics with practical craftsmanship, ensuring that each lighting enhances the beauty of your space.

All of our lighting fixtures are made of the latest environmentally friendly materials. As long as they are properly installed and maintained, their service life can reach more than 6 years.

Our lighting all prioritizes energy conservation and environmental protection, saving more than double the power consumption of traditional lamps.

Yes, shipping costs vary depending on the items selected, address and delivery method.

Our processing usually takes 4-7 business days.
Shipping times vary by country and by the shipping method you choose. Please refer to: Shipping Policy.

Once we provide you with a tracking number, you will be able to check the status of your item online by visiting the relevant shipping company's website. You can also enter your tracking number in our store.

If you have received our shipping email but the tracking information has not been updated for a few days, please contact our customer service team at :service@shopzowala.com.

We will help you track your order and provide you with updates on its status.

We support PayPal and credit card payments. Ensure your payment is 100% secure

You can email:service@shopzowala.com

You can contact customer service to modify the address or product information before the order is shipped, but it cannot be changed after the order is shipped.

Yes, we offer 730 days warranty if the contents do not meet the standards.

Yes, we have a 30-day return policy, you can request a return within 30 days.

You can email:service@shopzowala.com；

Provide your order number and reason for return or exchange. After the customer service center confirms that your order information meets the return or exchange conditions, it will inform you of the delivery address.

Please contact the carrier to confirm that they delivered the item to the correct address. We also recommend that you send us your phone number so that we can file a claim with the carrier to locate your package. It usually takes a week for search results to appear.

We have received and checked your package and we will process your refund within 4-6 working days. The amount will be returned to you via the original payment channel and the time of arrival will vary depending on your bank.

Have any questions，You can email:service@shopzowala.com；